Technical support

Explaining the products, how to set them up, and troubleshooting them is something we do well and enjoy doing. We don’t charge our customers for support, as is a regular practice in the IT world; we help everyone equally to the fullest extent. Large, complex tasks are handled as smoothly and quickly as small requests. We work 24/7, and we don’t take breaks on holidays or weekends.

We’re always in touch

Via phone

8 (800) 555-06-75

They’re here to help you

Denis Rumyantsev

Denis Rumyantsev

Head of technical support

I’m Denis Rumyantsev, head of technical support at Selectel. I know better than anyone how important it is for technical support to be humane. I have 21 people on my team, and everyone is ready to help at any time.

For us, «working fast» is not mere words

< 15 minutes

to respond to the initial inquiry.

70%

tickets solved on the day of the inquiry.

7,000+

requests handled every month.

What we do best

Telling how our products work

Helping you understand the functionality of our solutions We’re happy to explain what you need to do to set up a virtual machine or deploy a Kubernetes cluster, how to hook up a subnetwork to your Selectel cloud platform, or how to install your OS on a dedicated server. If we have already covered it somewhere, we will send you a link to the knowledge base or a blog post.

Helping with setup

We will explain to you how to migrate to the Selectel infrastructure so that your services keep operating uninterrupted. We will teach you how to organize a local network between different products or data centers. We will also tell you how to configure our services.

Troubleshooting

If something goes wrong (a service slows down or becomes unstable, or the server even goes offline), we will pinpoint the source of the problem and solve it in no time. These tasks are our priority.

Also, you should definitely message us if you need to reboot the hardware or change something in its configuration.

Solving your problem is of utmost importance to us

Even if your request isn’t exactly familiar to us, we’ll pass it on to the relevant employee or talk to them, and will get back to you with an answer ready.

Why we are so proud of Selectel technical support

No charges

Our technical support is not divided into subscription packages as is the case with most providers. We help all users for free and equally fast.

All real IT pros

Everyone on the team has a strong technical background. They understand not only the products but also the underlying technology. Many of them later become developers or administrators.

We know there is always room to grow

We’re not afraid to admit we may be wrong. Leave your feedback after closing the ticket. If there are any errors, we will definitely keep them in mind. If you are fully satisfied, that makes us sincerely happy.

We are a single point of entry

If a complex matter arises, our help may not be enough. To make communication as easy as possible, we’ll take care of it all ourselves. At the same time, we may consult with the network engineering department or system administrators about your issue.

Our customers appreciate us

Want to join our close-knit team?

We hear you, and we would love to have you, but we’re already on the job. Seriously, though, we will be glad to welcome new talented guys — just send your CVs at hr@selectel.ru.