We will help you create a virtual machine or deploy a Kubernetes cluster, tell you how to connect a subnet in the Selectel Cloud platform, or install an OS on a dedicated server. If we have already covered it somewhere in the past, we’ll provide you with a link to our docs or a blog article.
What we are best at
We know everything about our products
We’ll help you set up your products
We’ll explain how to migrate to the Selectel infrastructure and set up a local network between different products or data centers. We will also guide you in setting up our services.
We help with troubleshooting
If anything goes wrong, we will find the source of the problem and resolve it immediately. For example, when the service loads slowly, stops working steadily, or the server connection is lost.These are our top priorities.
You can also contact us if you need to restart the server or change something in its configuration.
Solving your problem is of utmost importance to us
Tech support at Selectel is about real care and assistance
We have 2 support lines. The first one will help with simple questions: how to connect something, configure it or create a project.
If the question requires deep immersion, colleagues from the second line come to the rescue.
For example, I can answer all your questions regarding networks.
«Work fast» is more than just a phrase to us
“This communication and simplicity is one of the fundamental additional criteria for which we value Selectel.”
“You can create a ticket and get a response almost instantly.”
“Responsiveness of technical support is important. From payment to infrastructure issues, everything was resolved in tickets quickly.”
“The Selectel team really quickly and efficiently understands a huge amount of information and tasks.”
"Selectel is the first company in Moscow that understands what quality service is."