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Managed Services

Your Infrastructure in Reliable Hands

We perform system audits, migrate applications and services to our infrastructure, set up software, and troubleshoot errors. Focus on developing your business while saving on administration and maintenance.

How It Works

Audit

From ₽ 6,000

We perform a thorough analysis of your existing IT infrastructure and return a report detailing your expenses and workloads, current applications and integrations, and problematic areas. Custom solutions are built based on audit results and your particular business needs.

Technical Specifications

included in audit

We take every detail into account to ensure your documentation is as comprehensive and accurate as possible. We establish requirements for performance, scalability, and fault-tolerance, as well as give recommendations for configuring operating systems, applications, DBMS, and servers.

Migration

from ₽ 9,900 per project

We will personally transfer data hosted by other hosting providers to your existing Selectel-based infrastructure. Active machines can be seamlessly migrated without causing any interruption to business processes or the company’s operations. Migration time depends on the amount of data to be transferred.

Administration and Support

from ₽ 7,500 per OS

Let us maintain your IT infrastructure: configure services, track resource availability, and monitor backup settings. We will scan your system for vulnerabilities and conduct regular security updates. In the event of a sudden malfunction or failure, work to restore full functionality will begin immediately.

Emergency Administration

If you have an issue that needs to be resolved right away, we can help. We can launch and configure SSL certificates, configure and check backups, synchronize RAID disks, and more.

₽ 6,000/hour

Advantages

With Selectel, you’ll have more time and resources to develop your business

Guaranteed business continuity

We set up scanners and continuously monitor services for vulnerabilities.

Highly qualified

LPIC and CCNA certified administrators can migrate complex projects and manage any hardware architecture.

Up-to-date information

You will be kept aware of everything that happens to your infrastructure. Get monthly reports on all work performed.

Always available

Our admins work around-the-clock to ensure you get the help you need when you need it.

No risk of data loss

We use software to automate, monitor, and create backups, as well as for gathering and analyzing logs.

Customer satisfaction

We provide a 7-day test period so you can check that everything is configured properly and works correctly.

Security

Administrators do not have direct access to your servers or password; access is instead gained using authentication servers.

We Reinforce Your Infrastructure

DDoS protection

Lower the risk of information systems and sites going offline.

CDN connection

Users enjoy high-speed service downloads over Akamai’s content delivery network.

Monitoring

Receive up-to-the-minute information on the status of servers, ports, databases, and online services.

Cloud-based backups

Backup data according to the 3-2-1 strategy.

FAQ

How do I start using Managed Services?

Submit a request on the service page. We will contact you to discuss the service and set a time to perform an audit. Managed Services may also be added as an additional service when ordering a Dedicated Server from the control panel.

What do Managed Services include?

The services covers a variety of tasks and assignments that can be performed based on your project’s needs:

  • audit and statement of work — inspect existing IT infrastructure; identify problem areas; establish performance, scaling, and fault-tolerance requirements; select an appropriate solution
  • migration — transfer data to the Selectel infrastructure from another provider; set up applications, backups and monitoring
  • full-time administration — monitor infrastructure, troubleshoot service errors, perform access and security controls, update software

Emergency and one-time administration tasks can also be performed.

When is technical support available? When do you perform planned work?

Our administrators work 24/7/365. All planned work is performed on business days from 10:00 AM to 7:00 PM MSK (UTC+3).

If I request full-time administration for a server, will root access be limited?

Yes, we assume full responsibility for the server, OS, and server software. Our administrators will fulfill all requests to change and install software.

Do you set up fault-tolerant clusters? Do you support those kinds of solutions?

Yes, we can create and support small and complex distributed systems running Linux and Windows.

Can you set up 1C on Windows?

We provide full administration for Windows systems, from OS installation to continued infrastructure support for Active Directory, Exchange, 1C and MS SQL. Depending on the client’s requirements, 1C support can include: DB and platform performance optimization, configuration updates, and cooperation with 1C programmers to find and troubleshoot errors.

How can I be sure my server is secure?

We perform the following for all servers under administration:

  • connect server to monitoring system
  • set up and configure firewall
  • close all unused ports
  • run regular vulnerability checks

How can I be sure everything is done correctly?

Once we finish a job, you are given a testing period to ensure everything works properly. Every month, we send a report on all work performed.

How do I pay for Managed Services?

Payment is made using funds from your Selectel balance. You may top up your balance using any accepted payment method.

How are service costs for Managed Services calculated?

We perform a free audit; determine the system’s components, configuration, and workload; and compare this information with the client’s technical requirements. This audit servers as the basis for our offers.